Our Investigations Service

The investigation process that SureFact adopts is open and transparent to ensure the credibility of the information ascertained and presented for use cannot be challenged as biased.

This assists in maintaining the independence and reputation of the interested party whether it is the insurer or insured.

Our focus is to provide information that is:

  • Timely;
  • Relevant;
  • Cost effective;
  • Independent;
  • Seamless; and
  • Ensuring Minimal Business Disruption.

Our services:

  • Circumstantial/Factual Investigations;
  • Surveillance;
  • WorkCover Investigations;
  • Common Law Claims;
  • Stress Injury Claims;
  • Travel Insurance Claims;
  • Public Liability Claims;
  • Recovery Claims;
  • CTP Accident Investigations;
  • Income Protection and Life Insurance Claims;
  • Burglary, Theft and Fire Claims;
  • Motor vehicle theft and property loss;
  • Bullying and Harassment;
  • Discrimination;
  • Product Liability;
  • Professional Indemnity;
  • Medical Negligence;
  • Employee Fraud;
  • Corporate fraud;
  • Due Diligence; and
  • Pre-Employment Screening.

Why SureFact?

  • SureFact’s proven ability to partner with you;
  • We want to understand your business imperatives;
  • We develop a service delivery plan to ensure we meet your needs;
  • We ensure you meet required legislative obligations;
  • We assist you to achieve desired outcomes in a timely and cost effective manner; and
  • We have a strong customer service ethic.

SureFact’s commitment is evident in its ability to achieve agreed outcomes whilst delivering on its customer service excellence philosophy.