Circumstance/Factual Investigation Services

SureFact Australia’s factual investigation service provides insurers, corporations and their legal advisors an essential tool in the determination of the facts.  This then provides our clients confidence their claims/adverse actions are based on timely information which is reliable, accurate and independent.

Our factual investigation services deliver comprehensive reports and supporting evidence which clearly document the circumstance surrounding causation and liability on insurance claims arising from:

  • Workers’ Compensation
  • Income Protection
  • Compulsory Third Party
  • Public Liability
  • Integrity Investigations
  • Corporate Investigations of Bullying and Harassment under the Fair Work Act 2009
  • General Investigations
  • Medical Negligence

We can positively impact on your business through our ability to provide strategic and responsive investigation solutions.

We do this in a number of ways:

Factual Investigator Expertise:

Our team are highly experienced professionals with backgrounds in legal, insurance, risk management, law enforcement and consultancy.

Quality Assurance:

Our systematic approach ensures consistent delivery of outcomes tailored to the nature and complexity of the investigation.

Client requirements are incorporated into our operating procedures, key performance measures and training. Investigators are thoroughly instructed and supported by investigation procedures and protocols which focus on delivering quality as per our client’s expectations.

As a further demonstration of our proven quality, SureFact Australia case conferences all matters and develops a strategic plan. At the completion of the matter a rigorous QA process ensures customer satisfaction.